Refund policy

Return window
You have 30 days after delivery to request a return. If you are a consumer in the European Union, you also keep the legal 14-day right of withdrawal, with no reason required.

Conditions
The notebook must be in the condition you received it: unused, in its box and original packaging, with proof of purchase.

Non-returnable items
Notebooks personalised with your logo (foil stamping or debossing) are made to order: they cannot be returned or exchanged, except for a manufacturing defect. Used notebooks and gift cards cannot be returned either.

How to return
Email contact@takafa.com with your order number. Once your return is accepted, send the parcel to the address below. Return shipping costs are paid by the customer. We recommend a tracked service. Parcels sent back without prior approval are not accepted.

Return address:
TAKAFA, Easy Life Better LLC
7 bis rue des Moulissards
21240 Talant, France

Damaged item or wrong order
Please check your order on delivery. If a notebook is damaged, defective or you received the wrong item, contact us right away: we replace it and cover the shipping costs.

Refunds
We let you know once we have received and inspected your return. If approved, we refund your original payment method within 10 business days. Your bank may take a few more days to show the refund.

Exchanges
To change colour, return the notebook and place a new order once the return is accepted.